Frequently Asked Questions
Everything you need to know about shopping at Market House.
How do you ensure the freshness of your food products?
We maintain strict temperature-controlled storage and partner with local suppliers to ensure products are harvested or prepared just before shipping. Every order is packed with insulated liners and cooling packs where necessary.
Where do you ship your products?
Currently, Market House ships to all 48 contiguous states. Due to the perishable nature of our goods, we do not offer international shipping or delivery to P.O. boxes at this time.
What is your return policy for perishable items?
For safety reasons, we cannot accept returns on food items. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 24 hours of delivery for a full refund or replacement.
Can I track my delivery in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking link. For local deliveries, you will receive a text notification when our driver is nearby.
Do you offer organic or gluten-free options?
Absolutely. You can use our website filters to browse dedicated categories for Organic, Gluten-Free, Vegan, and Non-GMO products to suit your dietary needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.